Frequently Asked Questions
Q1. How is your delivery time?
In general circumstances, we can provide immediate delivery of regular machines within 15 days. For urgent requirements, we strive to deliver at the earliest possible schedule.
Q2. How soon can you respond to inquiries?
We work 24/7 to ensure that all client inquiries and questions are responded to promptly at any time.
Q3. How long will your price be valid?
Our prices typically remain stable throughout the year. Adjustments only occur if international currency exchange rates (like USD) vary significantly or if raw material and labor costs increase significantly at the factory level.
Q4. What logistics methods are available for sea shipment?
For about 80% of our shipments, goods are transported by sea in containers to all main continents, including Europe, North America, Africa, South America, the Middle East, Oceania, and Southeast Asia.
Q5. Do you provide land or railway transportation?
Yes, for inland neighboring regions such as Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Turkmenistan, we can arrange shipment by road or railway.
Q6. How are light spare parts delivered?
For light spare parts in urgent demand, we utilize international courier services such as DHL, TNT, UPS, or Fedex to ensure rapid delivery.