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Frequently Asked Questions
How do you provide technical support for dealer customers?
Our technical support team offers comprehensive professional services through multiple channels, including online chat, email, and phone. All team members undergo rigorous training to respond quickly and resolve various technical issues, including troubleshooting and maintenance advice.
What is the electric vehicle warranty policy?
Our sales team provides detailed explanations of our warranty policy. We are committed to offering comprehensive after-sales support to ensure the rights of dealers and end customers are fully protected.
How are components and parts inspected?
We implement a strict inspection process: all major components are fully inspected, while other parts are sampled based on scientific proportions to ensure top-notch quality standards.
How do you ensure quality during the production line process?
During production, inspection personnel closely monitor the process and utilize electronic control systems for real-time online checks, ensuring compliance with quality standards at every stage.
What is the final inspection process before delivery?
Before products leave the line, we conduct a 100% thorough final inspection and attach a qualification label to ensure each electric vehicle meets our high-quality standards.
Can dealers place sample orders or request customization?
Absolutely. We welcome sample orders for quality verification and offer personalized customization services, including specific colors, additional features, or different battery capacities to meet market demands.